Borrito is made by Superbites Studios S.A.S. (Tax ID 901.861.933-9, Armenia, Quindío, Colombia). This is how to get your money back, depending on where you bought.
Borrito Pro for Mac
Borrito Pro for Mac purchases are processed by Paddle.com, our authorised reseller. Paddle charges you, issues the invoice and makes the refund.
- 30-day guarantee. If Borrito Pro for Mac is not for you, you can ask for a full refund of your first purchase within 30 days of payment. You don't need to give us a reason.
- How to ask. Email apps@superbitesstudios.com from the address you paid with, or reply to your Paddle receipt. You can also ask Paddle directly at paddle.net.
- When it arrives. The refund goes back to the same payment method. Depending on your bank, it can take 5 to 10 business days to show.
- Subscriptions. You can cancel at any time and keep Pro until the end of the period you already paid for. After the first 30 days, renewal charges are not refunded pro rata, unless the law of your country says otherwise.
- 2-Mac packs. The refund covers the whole purchase, with both licences.
- After a refund, the licence from that purchase is cancelled.
We do not refund where there is evidence of fraud or refund abuse.
Borrito for iPhone and Android
In-app purchases are charged by the store, so refunds are requested from the store, under its policies:
- iPhone: at reportaproblem.apple.com, with your Apple ID.
- Android: in Google Play, from your order history.
We cannot refund purchases made on the App Store or Google Play.
Your rights
Nothing here limits your rights under your country's consumer protection law.
Contact
Email apps@superbitesstudios.com.